Kevin
Muriuki Karimi
Turning technical complexity into clear business outcomes. Inside Sales at Accenture · Technical Support · Software Engineering · Project Leadership across Kenya and Canada.
Bridging people, technology, and business outcomes
I'm a tech-driven professional who has built my career at the intersection of technical delivery and human communication. From managing digital literacy programmes reaching 10,000+ students in Kenya, to consultative sales at Accenture in Ottawa — I bring both the technical depth and the business fluency to drive results.
My background spans Windows/macOS/Linux support, Azure and Microsoft 365 environments, React and Node.js development, and project coordination across education, non-profit, and enterprise sectors. I completed a rigorous 9-month full-stack engineering bootcamp at Moringa School (Flatiron curriculum) and hold a BSc in Computer Science from Unicaf University.
What sets me apart is my ability to translate what is technically complex into language that stakeholders actually act on — whether that's a recruiter, a client, an educator, or a developer. That skill, refined across Kenya and Canada, is what drives me in my current Inside Sales role at Accenture.
What I bring to the table
A cross-functional skill set built across support, development, sales, and delivery roles.
Experience that spans industries
From data processing in Kenya to consultative sales at a global consulting firm in Ottawa — every role added a layer.
- Support business development through consultative sales, qualifying leads and aligning technical solutions to client business challenges.
- Bridge technical and business conversations, translating complex technical concepts into clear, outcome-focused language for client stakeholders.
- Collaborate with internal teams on opportunity qualification, discovery, and early-stage solution alignment in a customer-centric enterprise environment.
- Troubleshot student sessions during high-volume exam registration periods, ensuring continuity across Windows, macOS, and Linux environments.
- Manually verified student exam records via SharePoint, Teams, and Azure — maintaining data accuracy under time-sensitive conditions.
- Served as backup technical support during exam sessions for faculty and administration.
- Trained 200+ educators in Machakos, Kenya using a train-the-trainer model to launch coding clubs in primary schools.
- Deployed 20+ Raspberry Pi digital literacy kits, reaching over 10,000 students in the Wamunyu community.
- Designed and facilitated digital literacy training programmes combining on-site and virtual delivery.
- Developed and maintained responsive websites for global clients, improving engagement and user experience.
- Provided ongoing technical support and hardware/software maintenance for Windows, macOS, and mobile devices.
- Maintained high client satisfaction through reliable support and continuous improvement over a decade of freelance work.
- Executed B2B outreach to 150+ schools and employers, presenting value propositions and securing enrolment through consultative selling.
- Improved enrolment conversion by 40% through streamlined onboarding and targeted follow-up.
- Maintained accurate CRM records to support pipeline tracking and reporting.
- Led B2B sales across schools, government, and private organisations, securing contracts through needs-based consultative selling.
- Developed digital marketing strategies, curriculum content for Python and Scratch, and hardware maintenance on Linux (pi-top) systems.
- Conducted market research, stakeholder workshops, and training sessions to communicate value propositions.
Projects & Portfolio
Real-world deliverables and prioritised builds that demonstrate my technical and business capabilities.
Helpdesk Ticket Dashboard
A React-based support ticket management dashboard with status tracking, priority filtering, and resolution notes. Built to simulate real IT helpdesk environments and demonstrate technical support process knowledge.
Customer Discovery CRM
A lightweight CRM dashboard for tracking B2B discovery calls, prospect notes, deal stages, and follow-up reminders — inspired by my Accenture sales workflow and STEM Impact Center pipeline work.
IT Troubleshooting Knowledge Base
A searchable knowledge base of real-world IT support scenarios covering Windows, macOS, Linux, Active Directory, and Microsoft 365 — drawn from hands-on support experience at Carleton University and via Upwork.
Digital Literacy Platform
Web resources developed in support of the Team4Tech coding clubs programme. Includes curriculum guides, instructor materials, and learner portals for Raspberry Pi-based digital literacy education in Kenya.
Client Websites (Upwork)
10+ years of responsive website delivery for global clients — custom front-ends, e-commerce templates, landing pages, and ongoing maintenance and technical support. Achieved consistent high-satisfaction ratings.
SaaS Landing Page Showcase
A collection of polished SaaS landing page templates targeting different verticals — built to demonstrate front-end design skills, conversion UX patterns, and technical execution for enterprise-facing products.
"I don't just support technology — I help people use it to move their business forward."
Whether I'm qualifying an enterprise opportunity at Accenture, troubleshooting an exam registration system at Carleton, or teaching coding to students in rural Kenya — the through-line is always the same: make complex things accessible, and drive measurable outcomes.
What colleagues say
"Kevin has an exceptional ability to bridge technical and business conversations. He listens carefully, identifies the real problem, and communicates solutions in a way that drives action."
"Kevin's training programme transformed how our educators use technology. He arrived prepared, adapted on the fly, and left behind resources our team still uses daily."
"Reliable, fast, and always professional. Kevin maintained our website for over a year and proactively flagged issues before they became problems. I'd work with him again without hesitation."
Let's build something together
Whether you're a recruiter, a technical team, or a business looking for someone who can bridge technical depth and business communication — I'd love to connect. I'm open to roles in IT Support, Solutions Engineering, Sales Engineering, Front-End Development, and Technical Project Coordination.